Refund Policy

Last updated: April 2026

Thank you for choosing Decreativ.art for your inspirational wall art. We take pride in delivering high-quality digital assets.

1. Digital Downloads Integrity

Due to the nature of digital goods, all sales are considered final once the download process has been initiated. We cannot issue refunds for digital assets that have already been downloaded to your device, as they cannot be returned.

2. Eligible Refund Cases

We understand that exceptions may occur. Refunds may be considered under the following circumstances:

• Duplicate Purchase: You accidentally purchased the same item multiple times.
• Technical File Issues: The downloaded file is corrupt and we are unable to provide a functional replacement within 48 hours of your report.
• Non-Delivery: You did not receive the download link or the file access due to a system error on our end.

3. Requesting a Refund

If you believe you qualify for a refund, please contact us within 14 days of your purchase. Include your order number (provided via Paddle email receipt) and a detailed explanation of the issue.

Please contact us at: [email protected]

4. Processing Refunds

Approved refunds will be processed by our Merchant of Record, Paddle, and typically take 3-5 business days to reflect on your original payment method.